Thank you for choosing the authentic heritage of Banarasi Culture
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Every piece in our collection—whether a pure silk saree, unstitched suit set, lehenga, or dupatta—is carefully woven by traditional master artisans and undergoes multiple rounds of strict manual quality checks at our manufacturing house before being packaged.Because our textiles involve premium pure silk fibers and intricate metallic zari craftsmanship, our policies are designed to protect both our artisan weavers and our patrons. Please review our terms below regarding order cancellations, returns, and exchanges
1. Order Cancellation Policy
* **Ready-to-Ship Collections:** Standard catalog items can be canceled within **24 hours** of placing the order, provided the shipment has not already been processed and handed over to our logistics partner. To cancel, immediately email help@banarasiculture.com or contact us on WhatsApp at +91 7668330013.
**Handloom / Made-to-Order / Customized Products:** Orders for custom-woven premium fabrics, customized lehengas, specialized suit lengths, or products with pre-attached falls/pico **cannot be canceled or modified** once the yarn processing, tailoring, or custom weaving has begun.
2. Return & Exchange Eligibility Windows
We offer a strict **7-day return and exchange window** from the exact date of delivery. To qualify for a return or an exchange, your item must meet all of the following consumer protection guidelines:
**Eligible Scenarios:** Returns or exchanges are accepted *only* if the product delivered has a genuine manufacturing defect (excluding natural handloom anomalies) or if an incorrect item/color variant was mistakenly shipped.
**Pristine Condition Required:** The item must be returned completely unused, unwashed, un-ironed, unaltered, and with no fragrance or stains.
**Tags & Seals Intact:** All original product tags, price tags, barcode stickers, brand packaging, boxes, and the official **Silk Mark** certificates (where applicable) must be attached and undamaged.
3. Non-Returnable & Final Sale Items
The following items are strictly **exempt** from returns, exchanges, or refunds:
**Custom & Tailored Outfits:** Any custom-sized lehengas, custom-dyed fabrics, pre-stitched blouses, or sarees where fall and pico hem stitching have been completed upon customer request.
**Sale & Promotional Items:** Any products purchased under clearance sales, festive discount promotions, or end-of-season closeouts are marked as **Final Sale**.
**International Shipments:** Due to complex cross-border logistics and customs clearance procedures, all international orders are final sale. We do not accept standard returns or exchanges on international orders unless a completely wrong product has been dispatched.
4. Mandatory Digital Evidence Requirements
As an authentic handloom firm, we require visual proof to authenticate genuine flaws before issuing an exchange authorization.
**Mandatory Unboxing Video:** Customers must record a **continuous, unedited unboxing video** from the moment they open the courier shipping package. This video must clearly show the shipping label and document the product condition in a single, unbroken shot.
**Defect Documentation:** Close-up photographs highlighting the specific area of concern must accompany the unboxing video.
*Note: Claims regarding structural defects or wrong products will be rejected if a complete, unedited unboxing video is not provided.*
5. Step-by-Step Return & Verification Process
If your item meets the above eligibility conditions, please initiate your request through these steps:
1. Send an email to help@banarasiculture.com. or send a WhatsApp message to **+91 7668330013** within 7 days of delivery. Include your **Order ID**, a brief description of the issue, and your mandatory unboxing video/photos.
2. Our backend compliance team will review the submitted evidence within **2 business days**. If approved, you will receive a Return Merchandise Authorization (RMA) confirmation.
3. Depending on your location pin code, our logistics desk will either arrange a secure reverse pickup or provide you with specific instructions to ship the package back to our main warehouse hub in Varanasi.
6. Return Shipping Costs
**Defective or Wrong Items:** If the return is caused by an verified error on our part (manufacturing defect or shipping error), Banarasi Culture will bear the full cost of reverse logistics or reimburse your courier costs.
**Discretionary Exchanges:** If you request an exchange due to personal color preference or change of mind (where the product matches the catalog description), the reverse pickup fees and new shipping expenses will be borne entirely by the customer.
7. Refund Disbursement Timelines
**Inspection Stage:** Once your returned package arrives back at our manufacturing facility, it will undergo a manual inspection to check if tags are intact and that the fabric remains undamaged. This takes **2 to 3 working days**.
**Approval Notice:** We will notify you via email or SMS regarding the final approval or rejection of your refund.
**Credit Processing:** Approved refunds will be credited directly to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) or processed as digital store credit based on your preference.
* Please allow **7 to 10 business days** for the credited funds to appear in your banking statement, depending on your bank’s processing cycles.
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8. Direct Support Desk
For any quick adjustments, live status updates, or help setting up your return file, please reach out to our dedicated support office:
**Customer Care Call/WhatsApp:** +91 7668330013
**Official Store Email:** help@banarasiculture.com
**Support Hours:** Monday – Saturday | 10:00 AM – 7:00 PM (IST)